Frequently Asked Questions

Planning your stay on North Stradbroke Island (Minjerribah)? Here are answers to some of our most frequently asked questions about accommodation, check-in, the beach, swimming pool, parking, wildlife and making the most of your island getaway.

🏡 Accommodation & Your Stay

What does self-contained accommodation mean?

Our accommodation is designed to give you the freedom and flexibility of a home away from home.

Your accommodation includes its own kitchen or kitchenette and laundry facilities, allowing you to prepare meals, wash clothes and enjoy your stay independently.

As a self-contained resort, we don’t provide daily housekeeping or unlimited replenishment of consumables. A starter supply is provided when you arrive, and additional supplies can easily be purchased locally.

What is included in the complimentary starter kit?

To help you settle in, we provide a complimentary starter kit with:

Tea, coffee and sugar
Travel-sized shampoo, conditioner and body wash
Dishwashing liquid and a fresh dishcloth
A small amount of laundry liquid
Two rolls of toilet paper and tissues per bathroom

The starter kit is intended to help you get settled for the first night or two of your stay.

What happens if I run out of supplies?

Because our accommodation is self-contained, guests are responsible for purchasing additional consumables once the complimentary starter supplies have been used.

There are local shops and supermarkets on North Stradbroke Island where you can purchase groceries, toiletries and household essentials.

Where can I buy groceries on North Stradbroke Island?

FoodWorks is approximately a 2-minute drive from the resort and stocks a wide range of groceries, toiletries and household essentials.

For fresh local produce, you’ll also find a butcher and fruit and vegetable store in Dunwich, shortly after arriving on the island.

There are also several places around the island to purchase fresh seafood, including Perry’s Seafood, Starkey’s on Tramican, Karl’s Place and The Prawn Shack.

🛏️ Accommodation Types & Room Layouts

What is a Pavilion Villa?

Our Pavilion Villas offer a distinctive island-style layout, with the living areas and bedrooms located in separate buildings.

The individual pavilions are connected by open-air, elevated decking rather than internal hallways, creating a spacious and private accommodation experience.

Are Pavilion Villas suitable for families with young children?

Families are welcome in our Pavilion Villas; however, we recommend considering the layout carefully before booking.

Because the bedrooms are located in separate pavilions, children may sleep in a different building from their parents. The villas also feature elevated decking.

For these reasons, Pavilion Villas are generally more suited to families with older children or teenagers.

What are the Beach Shacks like?

Our Beach Shacks have a cosy, compact and vertical layout.

The living area is located on the ground floor, while the Queen bed is on a mezzanine level accessed via an internal staircase.

Each Beach Shack also has its own private elevated deck.

Is your accommodation suitable for guests with limited mobility?

Some of our accommodation may not be suitable for guests with limited mobility.

The Beach Shacks have internal staircases, and most accommodation requires steps to access elevated decking.

If accessibility is important for your stay, please contact our team before booking. We’ll be happy to discuss the accommodation options that may be most suitable for you.

🏊 Swimming Pool & Gym

What are the resort pool hours?

Our swimming pool is open daily from 7:00 AM to 9:00 PM.

The pool is closed for short periods early on Monday and Friday mornings for scheduled cleaning and maintenance. We aim to complete this work as quickly as possible.

For health and safety reasons, the pool may also need to close temporarily if an unexpected issue occurs.

Are pool towels available?

Yes. Beach and pool towels are available for hire and can be arranged when you make your booking or through our team during your stay.

Please do not use the white bathroom towels at the pool or beach.

Is the swimming pool supervised?

No. The swimming pool is unsupervised.

For safety reasons, children under 12 must be accompanied by an adult at all times.

Glass is strictly prohibited in the pool area. Please use the plastic drinkware provided.

Does the resort have a gym?

Yes. Our fitness centre is located near the pool and is available during standard business hours.

A separate key is required to access the gym.

For safety reasons, gym users must be 16 years or older. Please use the sanitising wipes provided to clean equipment after use.

🗝️ Check-In & Check-Out

What time is check-in?

Check-in is from 3:00 PM.

On the day of arrival, we’ll let you know when your accommodation is ready.

What time is check-out?

Check-out is by 10:00 AM.

Late check-out may be available for an additional fee, subject to availability. Please contact our team to enquire.

How does contactless check-in work?

Our contactless check-in process makes arriving on North Stradbroke Island simple and convenient.

Approximately 24 hours before arrival, you’ll receive a link by email or SMS to complete your guest registration and security bond pre-authorisation, if required.

On the day of arrival, once your accommodation is ready, we’ll send your unique access code by SMS.

If our office is unattended when you arrive, you can use the code to access the lockbox at the front of the resort and collect your keys.

Is someone available if I need help during my stay?

Absolutely. While our check-in process is contactless, our guest services team is still here to help.

Our team is available by phone and email from 8:00 AM to 6:00 PM for questions or assistance during your stay.

🌊 Beach & North Stradbroke Island

How close is the beach?

Our resort is approximately 100 metres from the shoreline.

A dedicated beach path is located directly across the road from the resort and provides easy access to the sand.

Cylinder Beach, our nearest patrolled beach, is approximately 1.4 km away.

Can I walk to the beach from the resort?

Yes! The beach is just a short walk from the resort, with a dedicated path directly across the road.

Can I hire beach equipment?

Yes. We offer a range of beach essentials for hire, including beach towels, cool cabanas and other beach items.

Ask our team about what’s available during your stay.

🚙 4WD Beach Driving & Vehicle Access Permits

Beach driving is one of the unique experiences of visiting North Stradbroke Island (Minjerribah).

If you’re planning to take your 4WD onto Main Beach or Flinders Beach, there are specific access requirements designed to help protect the island’s coastal environment and respect Quandamooka Country.

Do I need a permit to drive on the beach?

Yes. A valid Vehicle Access Permit (VAP) is required to drive a vehicle on Main Beach or Flinders Beach.

Where can I buy a Vehicle Access Permit?

Vehicle Access Permits are managed by QYAC and can be purchased:

Online through Minjerribah Camping or QYAC
In person from the Minjerribah Camping office at Dunwich or Point Lookout

We recommend checking current permit requirements and beach access conditions before your trip.

What are the main beach-driving rules?

If you’re driving on the beach:

Your Vehicle Access Permit must be clearly displayed on your windscreen.
Queensland road rules apply, including speed limits, seatbelts and random breath testing.
No beach driving is permitted two hours either side of high tide.
Stay off the dunes and avoid nesting shorebirds.
Always check current beach conditions before setting out.

🦘 Wildlife on North Stradbroke Island

North Stradbroke Island is home to an incredible variety of native wildlife, including kangaroos, wallabies, koalas and marine life.

Please help us protect the island’s wildlife by following these simple guidelines.

Can I feed the kangaroos and wallabies?

No. Please do not feed wildlife.

Feeding wildlife, including with foods such as bread or fruit, can cause nutritional problems, encourage unnatural behaviour and make animals dependent on humans. Feeding wildlife may also be prohibited in protected areas.

Can I pat the kangaroos?

Our kangaroos and wallabies may be accustomed to people, but they are still wild animals.

Please maintain a respectful distance of at least 2–3 metres and never attempt to touch or pat them.

Keep an eye out for the island’s special Golden Stradbroke Wallaby.

Is it safe to drive at night on North Stradbroke Island?

Wildlife is particularly active around dawn and dusk, so extra care should be taken when driving during low-light hours.

Where possible, avoid driving at night. If you do need to drive after dark, reduce your speed and stay alert for animals on or near the road.

What should I do if I find injured wildlife?

If you accidentally hit an animal or find injured wildlife, please contact Minjerribah Wildlife Rescue or the RSPCA on 1300 ANIMAL.

Where can I see wildlife on North Stradbroke Island?

There are plenty of opportunities to see wildlife around Minjerribah.

Koalas: Look up into the eucalyptus trees around Amity Point and the island’s townships.

Marine life: The North Gorge Walk at Point Lookout is a popular place to look for dolphins, sea turtles and manta rays.

Whales: From June to October, humpback whales migrate along the Queensland coast and can often be spotted from Point Lookout.

🔌 Parking & Electric Vehicle Charging

Is parking available at the resort?

Yes. Each accommodation unit has one designated parking space.

Where do I park?

Each unit has its own dedicated, numbered parking space.

If you’re travelling with additional vehicles, boats or jet skis, please contact us before arrival to discuss available overflow parking options.

Can I charge my electric vehicle at the resort?

Our Beach Shacks do not have dedicated EV charging facilities.

For fire safety and to protect the resort’s electrical infrastructure, charging electric vehicles from standard domestic power outlets is strictly prohibited.

If you’re travelling to North Stradbroke Island in an electric vehicle, we recommend planning your charging requirements before arrival.

🧹 Housekeeping, Rubbish & Maintenance

Is daily housekeeping provided?

Our accommodation is self-contained, so daily housekeeping is not provided.

For stays of more than 7 nights, a mid-stay refresh, including a linen change, can be arranged for an additional fee.

Where do I dispose of my rubbish?

Please help us keep the resort clean and prevent wildlife from being attracted to rubbish by disposing of your waste at the designated collection points shown on your resort map.

Please ensure rubbish is securely disposed of and never left outside your accommodation.

🌴 Have More Questions?

Our team is always happy to help you make the most of your stay on North Stradbroke Island (Minjerribah).

If you can’t find the information you’re looking for here, please get in touch with our guest services team before or during your stay.